Module One: Lesson Three
Complaint Procedures
The Department of Health (DOH), Children's Medical Services (CMS), as the lead agency for Part C of the Individuals with Disabilities Education Act (IDEA), has adopted the following procedures for resolving any complaint of a violation of a requirement of Part C. These procedures apply to any family, public agency or private service provider receiving Part C funding or carrying out any function required under Part C. DOH/CMS will ensure parents and other interested individuals are informed regarding the complaint procedures. DOH/CMS has provided for the resolution of a complaint by:
- Providing for the filing of a complaint with the lead agency;
- Reviewing information and documentation or conducting an independent investigation of a complaint, if the lead agency determines this is necessary; and
- Issuing a final report including facts, conclusions and any necessary corrective actions.
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