If you are unable to resolve your differences through the Individualized Family Support Plan (IFSP) process, you may request Mediation. Both parties have to agree to Mediation and sign a Request for Mediation. With the help of a Mediator, you and the individuals who work with your child have an opportunity to talk about both views of the problem. A Mediator is a neutral person who is experienced in helping people work out disagreements. In Mediation, a trained Mediator helps the parties reach a mutually satisfactory solution that is in the best interest of the family. Both the family and individuals providing services must agree to Mediation. The scheduling of Mediation session will be timely, within 21 calendar days of the receipt of a request signed by both parties. There is no charge for Mediation and any agreement reached must be in writing. Mediation is voluntary, optional for both parties and is completely confidential. There are many advantages of undertaking mediation prior to a more formalized dispute process.
These advantages include:
- Resolution of disagreements in an informal setting.
- Clarification of underlying issues that caused the disagreement.
- Opportunity to express your ideas and point-of-view.
- Promotion of a positive working relationship between your family and Early Steps.
- Identification of "common ground" shared by your family and Early Steps.